City Doctor – Privacy Policy

Last Updated: [add date]

City Doctor (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our mobile application, website, and related services (collectively, the “App”).

By using City Doctor, you agree to the practices described in this Privacy Policy.
If you do not agree, please discontinue using the App.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

Information you provide directly, such as:

• Name
• Email address
• Phone number
• Gender (optional)
• Date of birth (optional)
• Profile information
• Appointment details (chosen doctor, date, symptoms provided by you, etc.)

1.2 Sensitive Personal Data or Information (SPDI)

As defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we may collect:

• Health-related information voluntarily shared for appointments (e.g., symptoms)
• Any medical documents uploaded by you (optional feature)

We do not collect or store payment information, as City Doctor does not process payments.

1.3 Automatically Collected Information

When you use the App, we may collect:

• Device details (model, OS version, device ID)
• IP address
• Location (only if you enable location access)
• App usage analytics (pages visited, clicks, features used)
• Log data, crash reports, and performance diagnostics

1.4 Information from Third Parties

We may receive doctor or hospital details from our partners and verify them for display on the App.

2. How We Use Your Information

We use your data to:

• Create and manage your City Doctor account
• Facilitate appointment bookings
• Share your contact details with doctors/hospitals for confirmation or follow-up
• Improve App features, functionality, and user experience
• Provide customer support
• Prevent fraud or unauthorized access
• Send important alerts (appointment status, system updates, etc.)
• Comply with legal obligations

We do not sell your personal information to any third party.

3. How Doctors and Hospitals Use Your Data

When you book an appointment:

• Your name, contact details, and appointment info are shared with the selected healthcare provider.
• They may contact you for appointment confirmation or medical purposes.
• City Doctor is not responsible for how providers use your information after it is shared.
  Providers are expected to comply with applicable medical ethics and privacy obligations.

4. Data Storage and Security

We use industry-standard security practices to safeguard your information, including:

• Encryption of sensitive data
• Secure servers and firewalls
• Access controls and authentication mechanisms

However, no method of transmission or storage is 100% secure.
City Doctor is not liable for breaches beyond our reasonable control.

5. Data Retention

We retain user data:

• As long as your account is active
• As required for legal or operational purposes
• To maintain a record of past appointments

You may request deletion of your account at any time.

6. Your Rights

Under Indian data protection rules, you have the right to:

• Access your personal data
• Update or correct information
• Withdraw consent (e.g., revoke location access)
• Request deletion of your account and data
• Disable certain permissions

We will process such requests in accordance with applicable laws.

7. Sharing of Information

We may share your information with:

7.1 Healthcare Providers

To fulfil your appointment request.

7.2 Service Providers

For technical operations such as hosting, analytics, notifications, and customer support.

7.3 Legal Authorities

If required under law, court order, or government directive.

7.4 Business Transfers

If City Doctor undergoes a merger, acquisition, or asset sale, your data may be transferred.

We do not share personally identifiable data for marketing without your consent.

8. Cookies and Tracking Technologies

The App may use:

• Cookies
• Device identifiers
• Analytics tools

These help improve performance, personalize content, and analyze user behavior.

You can disable cookies or tracking permissions via your device settings.

9. Third-Party Links

City Doctor may contain links to third-party websites or healthcare provider pages.
We are not responsible for the privacy practices of those third parties.

10. Children’s Privacy

City Doctor is intended for users aged 18 and above.
Minors may use the App only under parental/guardian supervision.

11. Changes to the Privacy Policy

We may update this Policy periodically.
Updated versions will be posted on the App with the “Last Updated” date.

Continued use of the App indicates acceptance of the revised Policy.

12. Contact Us

For questions, concerns, or data-related requests, contact:

City Doctor – Support Team
Email: [support@citydoctor.com] (replace with actual)
Phone: [your support number] (optional)